Privacy Policy
At Pingrave, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products and services. By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
Pingrave is an Australian business specialising in personalised laser engraving products, custom gifts, promotional items, signage, and bespoke engraving solutions.
Information We Collect
We may collect personal information including but not limited to:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment providers)
- Order history
- Custom engraving instructions
- Uploaded artwork, logos, images, and files
- IP address, browser type, and device information
- Website usage data through cookies and analytics tools
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders.
- Provide personalised engraving services.
- Communicate with you regarding your order.
- Respond to enquiries and customer support requests.
- Improve our products, services, and website.
- Prevent fraudulent transactions.
- Comply with legal and regulatory obligations.
- Send promotional emails where you have provided consent.
Custom Artwork & Files
When you upload artwork, logos, photographs, or other files for engraving, they are used solely for the purpose of completing your order. We do not claim ownership of your artwork and will only use it as required to fulfil your purchase unless otherwise agreed.
Payment Security
Payments made through our website are processed securely using trusted third-party payment providers. Pingrave does not store your complete credit card or payment details on our servers.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance website performance.
You may disable cookies through your browser settings; however, some website features may not function correctly.
How We Share Information
We may share your information with trusted third parties where necessary to operate our business, including:
- Shipping and courier companies.
- Payment processing providers.
- Website hosting and technical service providers.
- Marketing and analytics service providers.
- Government authorities where required by law.
We do not sell, rent, or trade your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, misuse, alteration, or loss. While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your personal information where legally permitted.
- Withdraw consent for marketing communications.
- Request information about how your data is used.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage you to review their privacy policies before providing personal information.
Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
Pingrave reserves the right to update this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us.
